What is your return policy?
Emerald Houseplants LLC does not accept returns. All sales are final.
However, if your plant(s) arrived to you damaged, please email (emeraldhouseplants@gmail.com) with order # and picture of your damaged plant(s) as soon as you receive your package to discuss a potential* partial refund, that is no more than 50% of sale price.
Emerald Houseplants LLC is not liable/responsible for damaged plant(s) due to negligence and/or improper care made from you (the customer).
Emerald Houseplants LLC is not liable for any lost orders, or incorrect addresses. It is the buyers responsibility to ensure correct shipping address is entered at check out. If your package is lost please contact USPS.
Emerald Houseplants LLC highly recommends purchasing a heat pack if your plant(s) are traveling through areas that are below 40f. Emerald Houseplants LLC is not responsible for plant(s) damaged due to cold weather if shipped without heat pack.
Will I receive the plant pictured in the listing?
Quick answer: maybe, the plant in the listing is chosen at random and then quickly put back in the batch.
The plant pictured in the listing represents 95% of the plants in the batch. Batch sizes vary from 6-20 plants. A picture of the entire batch will be on the listing when there is one. Video of inventory is availalbe on Instagram @emeraldhouseplants. Please note that plants are all unique.
When will my plant(s) ship?
Please allow up to 4 business days after you have placed an order for your item to ship. Orders placed after 12pm will count as being placed the following day. Please note, federal holidays do not count as a business day.
All plants ship from Los Angeles, CA.
Emerald Houseplants LLC is not responsible for delays or missing/lost packages. Once we drop off packages to USPS we no longer have control of your package and therefore we are unable to help you with any issues that you may have with USPS. Please contact USPS if you have any issues.
Priority Mail® service includes tracking and delivery in 1-3 business days and it includes up to $50-$100 of insurance. If your package was delayed for longer than 3 business days and you received a damaged plant(s), or your plant(s) arrived damaged due to USPS neglect. Please file a claim with USPS within 15 days of receiving your package. You will need proof of purchase. To fie a claim:
https://www.usps.com/help/claims.htm#
How will my plant(s) ship?
All plants ship in their nursery pot with soil.
All plants are properly secured and ship in corrugated boxes to prevent damage.
What do I do when my plant(s) arrive?
When your plant(s) arrive, unbox immediately.
If your plant arrived severely damaged please email: emeraldhouseplants@gmial.com with pictures as soon as possible.
If soil spilled from the pot, gently put it back.
Water if the soil is dry and the pot feels light.
Place your plant(s) in indirect light.
Give your plant(s) a few days to acclimate to their new environment.
Please note* Being in a dark box for days and being tossed around, can be stressful to some plants. Minor cosmetic defects such as one or a couple of broken/ripped leaves it to be expected. Don’t worry, it’ll grow back!
If your plant arrived during the fall and winter, there is no need to repot. Please hold off until spring to repot if your plant needs repotting.
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device
