Refund Policy

Emerald Houseplants LLC does not accept returns. All sales are final. 

However, if your plant(s) arrived to you damaged,  please email (emeraldhouseplants@gmail.com) with order # and picture of your damaged plant(s) as soon as you receive your package to discuss a potential* partial refund, that is no more than 50% of sale price. 

Emerald Houseplants LLC is not liable/responsible for damaged plant(s) due to negligence and/or improper care made from you (the customer). 

Emerald Houseplants LLC is not liable for any lost orders, or incorrect addresses. It is the buyers responsibility to ensure correct shipping  address is entered at check out. If your package is lost please contact USPS. 

Emerald Houseplants LLC highly recommends purchasing a heat pack if your plant(s) are traveling through areas that are below 40f. Emerald Houseplants LLC is not responsible for plant(s) damaged due to cold weather if shipped without heat pack.