Return & Refund Policy

Because plants are living items, Emerald Houseplants LLC does not accept returns or exchanges and replacements  for a change of mind.

If your plant arrives damaged

Please inspect your plant when it arrives. If you believe it was significantly damaged during shipping, email emeraldhouseplants@gmail.com as soon as possible, preferably within 24 hours of delivery. Include your order number and clear photos of the plant, pot, and packaging. Please keep the packaging while we review your request.

We assess damage based on the plant’s condition when it arrives. A broken main stem, substantial root damage, or extensive damage to the plant may qualify. Minor leaf damage, spilled soil, or a plant that has shifted out of its pot does not necessarily qualify if the plant remains intact and can be placed back in its pot. We review each case individually.

If a claim qualifies, we may offer a partial refund or a full refund of the affected plant’s purchase price, based on its condition. Original shipping charges are not included in a plant-price refund unless required by applicable law or we determine otherwise.

After delivery

Once a plant arrives and is in your care, its growing conditions and care decisions are outside our control. We do not guarantee continued health or growth or cover problems caused by conditions or care after delivery, including watering, light, temperature, repotting, or fertilizing. Please report any issue that was already present when the package arrived promptly so we can assess its condition at delivery.

For shipping addresses, missing packages, and cold-weather shipping, please see our Shipping Policy.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.